Frequently Asked
Questions

fb77pro requires all players to complete KYC (Know Your Customer) verification before making withdrawals. You'll need to submit a valid Philippine government-issued ID. Accepted documents include:

• Philippine Passport
• Driver's License (LTO)
• PhilSys National ID
• SSS or GSIS ID
• PRC ID
• Voter's ID

You may also be asked to submit a selfie holding your ID and a proof of address (utility bill or bank statement dated within the last 3 months). KYC verification is typically completed within 24–48 hours on business days.

No worries — password resets are easy. Go to the fb77pro login page and click "Forgot Password". Enter the email address linked to your account and we'll send you a password reset link. Check your inbox (and your spam folder just in case). Click the link in the email and follow the prompts to set a new password. For security, the reset link expires after 30 minutes. If you don't receive the email within a few minutes, contact our 24/7 support team for assistance.

No. fb77pro strictly enforces a one account per player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any bonuses or winnings. If you believe a duplicate account was created in error, please contact our support team immediately to resolve the issue.

You can update certain account details — like your contact number, address, and preferred language — directly from your account settings dashboard after logging in. However, changes to your registered name or date of birth require identity verification and must be processed by our support team. This is to protect your account from unauthorized changes. Contact our 24/7 support via live chat and provide the relevant documentation to request a name or DOB correction.

If you wish to permanently close your account, please contact our support team via live chat. Before closure, ensure you have withdrawn any remaining real-money balance to your verified payment method. Once your account is closed, all personal data will be handled in accordance with our Privacy Policy and applicable Philippine data protection laws. Note that if you are closing your account due to gambling concerns, we strongly recommend requesting a self-exclusion instead — this provides additional safeguards to prevent re-registration.

fb77pro supports a wide range of payment methods tailored for Filipino players. Currently accepted methods include:

All transactions are processed in Philippine Peso (₱). We are continuously working to add more local payment options for the convenience of our players across Manila, Cebu, Davao, and the rest of the Philippines.

The minimum deposit at fb77pro is ₱100 for most payment methods including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit may be higher due to bank processing requirements. There is no maximum deposit limit, though large deposits may trigger additional verification checks as part of our anti-money laundering compliance procedures. Deposits are credited to your account instantly in most cases.

Withdrawal processing times at fb77pro vary by payment method:

• GCash / PayMaya: Typically within 1–3 hours after approval
• InstaPay: Usually within 1–2 hours
• BPI / BDO / Metrobank: 1–3 business days depending on the bank
• Visa / Mastercard: 3–5 business days

All withdrawal requests are subject to a review period of up to 24 hours. Ensure your KYC verification is complete before requesting a withdrawal to avoid delays. The minimum withdrawal amount is ₱200.

fb77pro does not charge any fees on deposits. For withdrawals, fb77pro also does not impose platform-side fees. However, your bank or e-wallet provider (GCash, PayMaya, BPI, etc.) may apply their own transaction fees or charges — these are outside fb77pro's control. We recommend checking with your payment provider for their current fee schedule. All amounts are processed in Philippine Peso (₱).

Most deposits at fb77pro are credited instantly. If your deposit hasn't appeared after 15 minutes, here's what to do:

• Check that the transaction was successfully completed on your GCash, PayMaya, or banking app — look for a confirmation message or receipt.
• Refresh your fb77pro account balance.
• Take a screenshot of your payment confirmation showing the transaction reference number, amount, and timestamp.
• Contact fb77pro's 24/7 support team via live chat and provide the screenshot. Our team will investigate and resolve the issue promptly.

For security and anti-money laundering compliance, fb77pro requires that withdrawals be made to the same payment method used for deposits wherever possible. If you need to withdraw to a different account — for example, if your GCash number has changed — you will need to contact our support team and complete an additional verification process. This policy is in place to protect your funds and prevent unauthorized withdrawals.

fb77pro offers a comprehensive selection of online casino and betting games designed for Filipino players. The platform includes:

• Slots — hundreds of titles from leading game providers, including classic 3-reel slots and modern video slots with bonus features
• Live Dealer Casino — real-time games including baccarat, roulette, blackjack, and sic bo streamed in HD
• Bingo — multiple bingo variants with regular draws and chat features
• Keno — including Keno Bonus Number draws with results updated regularly
• Sports Betting — covering PBA, NBA, UFC, boxing, football, and more
• Sabong — online cockfighting with live streaming

Yes — fb77pro is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser, with no app download required. Simply visit fb77pro on your phone's browser and log in to access the full game library. The mobile interface is designed for touch screens, with easy navigation and fast loading times even on standard mobile data connections common across the Philippines.

Yes. All games on fb77pro use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, draw, or hand. Our game providers are subject to regular independent audits to verify the integrity of their RNG systems. Live dealer games are streamed from professional studios with trained dealers operating under strict protocols. fb77pro is committed to providing a transparent and fair gaming environment for all players.

The Keno Bonus Number is a special feature on fb77pro where one number in each keno draw is designated as the "bonus number." Matching the bonus number in addition to your selected numbers can multiply your winnings or trigger additional prize tiers. Results for each draw are published on the Keno Bonus Number page, updated in real time. It's one of the most popular features among our Filipino players who enjoy keno-style games.

If your connection drops mid-game, fb77pro's system will record the state of your game at the point of disconnection. For most slot and table games, the round will be completed automatically based on the RNG outcome already determined at the start of the round. When you reconnect and log back in, your account balance will reflect the correct result. If you believe a disconnection caused an error in your balance, contact our support team with the approximate time and game details.

fb77pro offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms are displayed on the promotions section of the platform at the time of registration. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before it can be withdrawn as real money. Always read the full bonus terms before claiming any offer to understand the wagering requirements, eligible games, and expiry period.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets using that bonus before it converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while table games like baccarat or roulette may contribute less. Check the specific bonus terms for the contribution rates applicable to each game type.

To claim a bonus, log in to your fb77pro account and navigate to the Promotions section. Select the offer you want to claim and follow the on-screen instructions. Some bonuses are automatically credited upon deposit, while others require you to enter a promo code during the deposit process. If you have a promo code, enter it in the designated field on the deposit page before confirming your transaction. Promo codes are case-sensitive, so make sure to enter them exactly as provided.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirements associated with the bonus. Once the wagering requirements are fulfilled, the bonus converts to real money and becomes withdrawable. Your account dashboard will show your current bonus balance and wagering progress so you can track how close you are to completing the requirements.

Yes — fb77pro rewards loyal players through a tiered loyalty program. As you play, you accumulate loyalty points that can be redeemed for bonus credits or other rewards. Higher-tier players enjoy benefits such as faster withdrawal processing, dedicated account managers, exclusive promotions, and higher deposit and withdrawal limits. Details of the current loyalty program tiers and point earning rates are available in the Promotions section of your fb77pro account after logging in.

fb77pro uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We also employ firewalls, intrusion detection systems, and regular security audits to safeguard our infrastructure. Personal data is handled in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and our Privacy Policy. We do not sell or share your personal data with third parties for marketing purposes.

Two-factor authentication adds an extra layer of security to your fb77pro account. To enable 2FA, go to your account settings after logging in and look for the Security section. You can set up 2FA using your registered mobile number (SMS OTP) or an authenticator app. We strongly recommend enabling 2FA — it ensures that even if someone obtains your password, they cannot access your account without the second verification step. If you have trouble setting up 2FA, our support team can guide you through the process.

If you suspect unauthorized access to your fb77pro account, act immediately:

• Change your password right away from the account settings page.
• Contact fb77pro's 24/7 support team via live chat and report the suspected compromise.
• Our security team will temporarily freeze your account to prevent further unauthorized activity while the issue is investigated.
• Check your recent transaction history for any unauthorized deposits or withdrawals and report these to our team.

Never share your fb77pro login credentials with anyone, including people claiming to be fb77pro staff. Our team will never ask for your password.

fb77pro only shares your data with third parties where strictly necessary — for example, with payment processors to complete transactions, or with regulatory authorities as required by Philippine law. We do not sell your personal data to advertisers or marketing companies. All third-party service providers we work with are contractually bound to handle your data securely and in compliance with applicable data protection laws. For full details, please review our Privacy Policy.

fb77pro provides a full suite of responsible gaming tools available to all players at no cost:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits — define the maximum amount you're willing to lose in a given period
• Session Time Reminders — get notified after playing for a set duration
• Reality Check — periodic pop-ups showing your session summary
• Cooling-Off Period — take a break from 24 hours up to 6 weeks
• Self-Exclusion — close your account for 6 months, 1 year, 3 years, or permanently

To activate any of these tools, contact our 24/7 support team or visit your account settings. Learn more on our Responsible Gaming page.

To request a self-exclusion, contact our 24/7 support team via live chat. You can choose an exclusion period of 6 months, 1 year, 3 years, or permanent exclusion. Your account will be closed immediately upon confirmation, and any remaining real-money balance will be returned to your verified payment method within 3–5 business days. fb77pro will also unsubscribe you from all marketing communications during your exclusion period. Self-exclusion is free and takes effect immediately.

The minimum age to register and play at fb77pro is 21 years old, in accordance with Philippine gaming regulations and PAGCOR guidelines. All players are required to verify their age during the KYC process by submitting a valid government-issued ID. Any account found to belong to a player under 21 will be immediately closed and all funds returned. fb77pro takes its age verification obligations seriously and does not permit underage gambling under any circumstances.

If you or someone you know is struggling with problem gambling, help is available. fb77pro encourages players to reach out to:

• PAGCOR Responsible Gaming Program — the Philippine Amusement and Gaming Corporation operates responsible gaming initiatives and support resources for Filipino players
• National Center for Mental Health (NCMH) — provides mental health support services across the Philippines
• fb77pro Support Team — our 24/7 team can immediately activate cooling-off periods or self-exclusion on your account

Remember: gambling should always be a form of entertainment, not a way to earn money or escape problems. If it stops being fun, it's time to take a break. Visit our Responsible Gaming page for more information and tools.